CONTACT CENTER CONSULTING AND ADMINISTRATION SUPPORT
Partner with BGS to achieve all your goals
You should partner with us if you:
- Believe your contact center is underperforming – not meeting its efficiency, NPS, or CSAT goals
- Are celebrating successes with your contact center, but finding administrative tasks straining
- Have the sneaking suspicion you could use your technology for more than you are
- Face a laundry list of customizations and limited resources to support
- Lack reporting
- Struggle with retention or efficiency, or just suffer from poor morale.
- Are an existing or soon-to-be Zendesk customer
- Are a new Zendesk owner looking to optimize your implementation
- Want to harness the true power of Zendesk Marketplace
Unleash Your Contact Center Potential.
Our Value:
•Reduce Contact Center administrative costs. Only pay for hours that you need.
•Continuous monitoring for process and workflow inefficiencies with recommendations for improvement.
•Regular reporting delivery to the people who need them.
•Best-of-breed technology recommendations and implementations to ensure that your organization is reaching its full potential.
•Long range capacity planning to help you budget for your future needs.